A Message For Mercury Owners

We're Still Here For Your Mercury

If you have any immediate concerns or questions, please call our dedicated Mercury Customer Assistance Center at 1-888-333-7813.
Everything you need to know about your Mercury.
As a Mercury owner, you are an important part of the family of Ford Motor Company customers and we are very sensitive to your concerns and needs. During this transition, you will have continued access to parts and service support at Ford and Lincoln Dealerships. And rest assured that we will continue to honor current warranties and Ford Extended Service Plans.
Frequently Asked Questions
Q : Where can I take my Mercury for service?

A : Ford and Lincoln Dealerships will be the experts when it comes to servicing your Mercury. They’ll have all the necessary training and will use parts made for your Mercury.

Q : Will you continue to honor warranty coverage and Extended Service Plans (ESP) for Mercury vehicles?

A : Absolutely. We appreciate our Mercury owners and stand ready to continue to serve you. We will honor all Mercury warranties, Extended Service Plans and maintenance plans. We will also provide parts and service support for your Mercury for as long as you own it.

Q : Will there be any change in my Ford Credit financing?

A : If you finance your Mercury through Ford Credit, your account will not be affected in any way. You can continue to access your Ford Credit account the same way you have always done.

Q : Will you still sell accessories for my Mercury?

A : Yes. There are still plenty of Custom Accessories available for your Mercury vehicle. You can purchase them online or contact a Ford or Lincoln Dealership to set up an installation appointment.

Q : How long will you lease Mercury vehicles?

A : We will continue to offer our normal lease programs until sales of new Mercury vehicles cease.

Q : Where can I buy another Mercury vehicle?

A : The vast majority of dealerships will not be selling new Mercury vehicles beyond the end of 2010. Mercury Dealerships in Michigan and West Virginia will continue to sell new Mercury vehicles until 6/30/11. If you are interested in a Certified Pre-Owned Mercury vehicle from a previous model year, click here. If you are interested in another vehicle from the Ford Motor Company family, visit mercuryvehicles.com for a list of similar products offered by Ford and Lincoln.

Q : Where can I find more information about my Mercury?

A : By registering on this site, you’ll also be able to access all the specific information you need about your Mercury, including feature videos, service history, your Ford Credit bill and much more. The mercuryvehicles.com website will also be available through 2011 for shopping-related information, including comparisons with similar vehicles from Ford and Lincoln.

Need more help?

If you have further questions, please visit AskFord.com.

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