Lincoln+Alexa Frequently Asked Questions

Access to Amazon Alexa in your vehicle is now as easy as connecting your phone through SYNC® AppLink™63, 160 and speaking to Alexa.* Even with road noise, Alexa listens and provides you with the same information and access to Skills and features as you can get with an Echo in your home. Alexa’s familiar voice and responses then play through your vehicle’s speakers. Customers can access thousands of Alexa skills and services that Echo customers already enjoy.  Pump yourself up on the way to the gym by saying, “Alexa, play my workout playlist.”  Continue the book you were reading, even during your commute to work.  Check whether you have dinner plans on the drive home by asking, “Alexa, what’s on my calendar tonight?”

To get started, browse some of the most frequently asked questions about this feature and make sure to download the latest version of the app from the App StoreTM or Google PlayTM. Once you're set up and getting the most out of this app in your vehicle, learn about other SYNC AppLink compatible apps by visiting the SYNC AppLink App Catalog.

How do I access Lincoln+Alexa with SYNC AppLink?

Download the current version of Lincoln+Alexa through your smartphone’s marketplace 1. Sign in to Lincoln+Alexa using your Amazon account user name and password and agree to the terms and conditions.
2. Turn on your ignition.
3. Disable Apple CarPlay / Android Auto. SYNC AppLink and CarPlay / Android Auto cannot run simultaneously.
    • Carplay: Settings > Apple CarPlay Preference > Disable
    • Android Auto: Settings > Android Auto Preferences > Disable
4. Connect the phone to SYNC 3’s AppLink.
    • iPhones connect to AppLink via USB
    • Android devices connect to AppLink via Bluetooth
5. Ensure mobile apps are enabled. Go to Settings > Mobile Apps > Enable Mobile Apps > On and agree to the terms and conditions.
6. Now you’re ready to use Lincoln+Alexa with AppLink. Press Apps on the SYNC 3’s feature bar and select Lincoln+Alexa. If the app does not appear, make sure it is running on your phone.
7. To get started simply say “Alexa”.

Can I use Lincoln+Alexa with Apple CarPlay or Android Auto simultaneously?

No. Lincoln+Alexa only works with SYNC AppLink. AppLink and Apple CarPlay / Android Auto cannot run simultaneously.

Is Lincoln+Alexa the same app that I use to control my Amazon Alexa device?

No, Lincoln+Alexa is a separate app that interacts with the Routines, Smart Home devices, and Skills set up in the Amazon Alexa app.

Do I need the Amazon Alexa app (used to control the Echo) to be able to use Lincoln+Alexa?

No, although some additional features are enabled when a user sets up the Amazon Alexa app.

Do I need an Amazon Prime Account to use Lincoln+Alexa?

No, Prime Accounts are not required. However, having an Amazon Prime account does enable additional features, such as the ability to make purchases.

Can I use Lincoln+Alexa with MyLincoln Touch or the base SYNC system?

No. Your vehicle must be equipped with the SYNC 3 system.

What SYNC 3 Software Version is needed to run Lincoln+Alexa?

Lincoln+Alexa only runs on SYNC Software Version 2.2 or higher. The SYNC 3 Software Version can be checked on the SYNC 3 touchscreen by pressing: Setting > General > About SYNC > SYNC 3, Software Version.

My SYNC Software Version is below 2.2, how do I update the software?

SYNC Vehicle Software is available via Wi-Fi Automatic System Updates or a USB download from You may also visit the Dealership for the installation; just be aware that service fees may apply.

Why is there sometimes a delay in Alexa’s response?

The quickness of Alexa’s responses is highly dependent on the mobile phone’s data connection; connections with faster speeds will provide quicker Alexa responses.

Lincoln+Alexa populates in SYNC 3’s Audio section; can I listen to music with Lincoln+Alexa?

Yes, you can use Lincoln+Alexa to listen to music. Using Amazon Music, TuneIn, and IHeartRadio, customers will be able use Alexa to play music (skip, fast forward, rewind, play, and pause) and even make song purchases. The SYNC screen will display song title, album and artist’s name, and song duration/remaining time.

Does Lincoln+Alexa work with my factory navigation system?

Yes. When you ask Lincoln+Alexa for points of interest, the address(es) will populate on the SYNC 3 screen. You can then select a destination on your touchscreen to begin your route. Vehicles must be equipped with navigation from the factory to use this feature.

Can I control my already connected Smart Home devices with Lincoln+Alexa?


* Lincoln+Alexa app coming to app stores this winter. Requires available SYNC 3 AppLink version 2.2 or higher. Commands and functionality vary depending on smartphone and required software. Don’t drive distracted or while using handheld devices. Use voice controls. Certain Alexa functionality is dependent on smart home technology and not all features shown are available without such technology. Message and data rates may apply. Amazon, Alexa, and all related logos and motion marks are trademarks of, Inc. or its affiliates.