Ensure your mobile app is the latest version
Download and install or update the latest version of your SYNC 3-compatible mobile apps on your device. (See the SYNC 3-compatible apps catalog.)
Configure and personalize your app account
Make sure you have an active account for the app you just downloaded. Some apps will work automatically with no setup. Others require you to configure your personal settings and personalize your experience by creating stations or Favorites. It’s best to complete configuration and personalization before connecting your device to SYNC.
Confirm that the app is running on your iOS device
iPhone apps must be installed, open, and running in the foreground.
SYNC AppLink works with iOS devices, such as iPhone, iPad and iPod Touch, iOS 6.0 and later.
Connect your device to SYNC to use SYNC AppLink
Android users must connect their paired phone to SYNC through Bluetooth.
iPhone users must use a USB cable to connect their device to SYNC. Apple® users must connect their device via USB and have compatible app running in background.