Finding reassurance in
a rapidly changing world.

Lincoln addresses concerns
with covid-19 (coronavirus)

Lincoln is offering extra assurance to Lincoln owners at a time when it’s needed most. From enhancing
cleaning procedures as part of Lincoln Pickup & Delivery* to offering financial assistance through Lincoln
Automotive Financial Services, we’re doing what we can where we can — because that’s the Lincoln way.

We stand at the ready to meet your needs. Connect with your dealer to lease or buy a Lincoln remotely with our online shopping experience.*

Your personal Lincoln Concierge is standing by to help you with any questions.

Should you need help on the road, our Roadside Assistance** teams are operational.

Lincoln Pickup & Delivery Enhancements

The health of our clients and employees is of utmost importance to Lincoln.

In an abundance of caution, we are working with our dealers to implement enhanced vehicle cleaning measures in an attempt to reduce exposure to germs. We have expanded the areas of both the loaner and your vehicle that will be cleaned during your Lincoln Pickup and Delivery experience.* Key driver touch points will be cleaned by your Lincoln Service Valet prior to delivering your loaner or your personal vehicle during the Lincoln Pickup and Delivery process. We hope this experience gives you peace of mind and we appreciate your business.

Our dealers have been advised on how to appropriately use select CDC-suggested disinfectants that are acceptable for the interior/exterior surfaces of Lincoln vehicles. If you have any further questions, about the process or disinfectants used, please feel free to reach out to your dealership representative.

*Participating dealers only. Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles with the 4-year/50,000 mile New Vehicle Limited Warranty. Owners of 2016 and prior model year vehicles and other vehicles not covered by the New Vehicle Limited Warranty may contact your preferred dealer for related cost and other important details. Mileage limitations may apply.

Your Journey Continues — Renewing your lease online

We hope you’ve enjoyed the exclusive benefits of leasing with Lincoln Automotive Financial Services.
If it’s time to consider a new lease you can begin the process at home with our online shopping tools.


Our build and price tool let's you select your model, equip it to your liking and take a 360-degree tour of what you have created, inside and out.


Discover available vehicles at Lincoln dealerships across the country or just down the road.


Lease or purchase a Lincoln with our effortless sales experience — a transparent online tool that allows you to work with your dealer and guides you through the entire lease or purchase transaction from start to finish from virtually anywhere.
*Available through select participating Lincoln dealers only.

Doing what we can, where we can.

Payment Extensions

Existing Lincoln owners in the U.S. affected by COVID-19 who purchased or are leasing a Lincoln vehicle are encouraged to contact Lincoln Automotive Financial Services to discuss options if they are having payment difficulty. Call 1-800-723-4016.


In response to the COVID-19 virus, for your safety, some dealerships are temporarily closed. If it is time to turn in your lease and your dealership is closed, you have recently moved or if it simply isn’t convenient please log in to Account Manager or contact your originating Lincoln Dealer for steps on how to proceed. If you are unable to locate or contact a dealer, please contact us.

Vehicle Care Tips

Lincoln customer service representative at dealership

High Driver-touch areas

Helping you help yourself.

Additional cleaning on high touch areas inside your Lincoln including door handles, knobs and steering wheel can help protect you and your family. Contact your dealer to learn more about cleaning solutions that are appropriate for use in your Lincoln.

The Lincoln Way App helps reserve parking, schedule pickup & delivery, contact a personal concierge.

The Lincoln Way™ App

With the Lincoln Way App,* get help on the road should you need to head out with 24-hour Roadside Assistance,** stay aware of your vehicle’s health, schedule Pickup & Delivery, get expert assistance from your Lincoln Concierge and even connect with Lincoln Automotive Financial services should you need help with payments if you’ve been affected by the COVID-19 virus.

Apple App Store is a trademark of Apple Inc. Google Play is a registered trademark of Google Inc.
*Lincoln Way app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
**Nontransferable. See dealer for complete details. Lincoln reserves the right to change program details at any time without obligations.