Before you start
There are a few things you should do before starting step 1:
- Familiarize yourself with your vehicle’s USB port, controls, and display
- Note any saved Navigation points. You’ll need to re-enter them after the installation is complete
- To perform the following steps, you must first complete the previous procedure: How to download software updates to a USB drive
Please Note: The USB drive should not contain other files, as they may affect the process.
Take the USB drive with the software updates to your vehicle. Turn on your vehicle, and then turn on the radio.
Make sure your vehicle is in a well-ventilated area. Your vehicle will need to be turned on, with the engine running between ten and thirty five minutes. Make sure that your vehicle is not in Accessory mode.
Turn off Bluetooth on your phone if it is in the vehicle.
Plug the USB drive in to your vehicle’s USB port. Make sure it is completely plugged into the port.
Press the Phone button in the vehicle.
Scroll to Return.
Scroll to Advanced.
Scroll to Install Application.
SYNC automatically detects the files on your USB drive and then displays “Install Application?” Press OK to confirm.
SYNC displays “Installing Application” during the process. Do not remove your USB drive or turn off your vehicle while this update is in progress. Shortly after installation has begun, SYNC says “Your download is in progress and the system may reboot several times during the update. Please wait up to 10 min until you hear your SYNC system update was completed. You may then use SYNC.” Ignore this message. It refers to a specific phase of the installation, not the overall update process. While the update is loading, SYNC will not recognize your mobile phone or media device.
In another approximately 10 minutes (timing may vary per update), SYNC says “Installation Complete.” SYNC may also say, “Your SYNC system update is complete. The system will now reboot. Please wait a few moments before trying to use the system.” The system then reboots, which takes several minutes. Do not attempt to use SYNC during this time.
SYNC displays “Installation Complete.” Press MENU to exit installation mode.
It is now safe to remove your USB drive.
Once you have installed the SYNC software updates, you’ll need to pair your phone again. To complete the process, take the USB drive to your computer to report the successful installation.
Need help installing SYNC software updates?
Your dealer can also install SYNC software updates. There may be a charge for this service, so check with your dealer first.12