Close up of Lincoln owner pressing a button on the steering wheel.

If you experience problems with SYNC®, you can perform a master reset. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings.27

  1. Press the PHONE hard button.

  2. Select the Settings tab on the touchscreen.

  3. Select Advanced.

  4. Scroll using the seek buttons on the touchscreen and select Master Reset.

  5. SYNC will ask you to confirm. Press YES to continue. SYNC will confirm when the master reset is complete.

  6. SYNC displays, “Confirm Reset?” Press OK to reset your system.