Driver in vehicle. Large medical icon on top right of image

If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist® uses your paired phone to call a 911 operator. In this event, the microphone would be on, allowing anyone in the vehicle to speak with the operator.

It’s important to note that the 911 Assist feature is off by default, so you must change settings to turn it on. Most SYNC® vehicles can be upgraded* to include 911 Assist.12,18

Before you start

  1. Press the Phone button.

  2. Press the Arrows to scroll through the Phone menu until you see 911 Assist.

  3. Press the OK button to select it.

  4. To enable 911 Assist, press the Arrows until you see Set On?, then press OK.


    You'll see the confirmation message, "911 Assist ON."

  5. To disable 911 Assist, return to the 911 Assist menu and press the Arrows until you see Set Off?, then press OK.


    You'll see the confirmation message, "911 Assist OFF."

IS THIS HELPFUL?