Close up of Lincoln owner pressing a button on the steering wheel.

If you experience problems with SYNC®—or you are transferring ownership of the vehicle—you should perform a master reset. This process erases all stored data—such as call history, text message information, and previously paired phones—and restores your system to factory settings.12

  1. On your phone, choose Bluetooth from the Settings menu, then select SYNC and delete it. 48

  2. On the SYNC screen, press the Phone button. The SYNC screen will display either:

    • Connecting
    • No phone paired or connected 
  3. Press the Arrows or Seek buttons until Return displays on the screen.
    Press OK.

  4. Press the Arrows or Seek buttons until Advanced displays on the screen.
    Press OK.

  5. Press the Arrows or Seek buttons until Master Reset displays on the screen.
    Press OK.

  6. Confirmation message displays on the screen.
    Press OK.

  7. After completing a master reset you will need to pair your phone to SYNC