Key by Amazon is suspending services temporarily due to COVID-19
Lincoln is making your life easier in collaboration with Amazon, offering Key by Amazon In-Car Delivery. Receive Amazon packages securely to your vehicle whether you’re at home, work or on vacation.
What is Key by Amazon In-Car Delivery?
Receive Amazon packages securely to your vehicle whether you’re at home, work or on vacation. Download the Key app and link it with your Lincoln Way™ app*. Then, simply shop on Amazon.com or the Amazon mobile shopping app for eligible items and select the in-car delivery option at checkout. You’ll receive notifications on the Key app throughout the delivery process. For added peace of mind, the delivery driver is required to double-check the door handle to make sure it is locked when the delivery is completed. All deliveries are backed by the Key by Amazon Happiness Guarantee.
How does Key by Amazon In-Car Delivery work?
Now it’s possible to receive Amazon packages securely right to your vehicle whether you’re at home, at work or on a vacation. Download the Key app and link it with your Lincoln Way™ app*. Then, simply shop as you normally do on Amazon.com or the Amazon mobile shopping app for eligible items and select the in-car delivery option at checkout. You can get tens of millions of Amazon Prime eligible items securely delivered in your vehicle.
You'll receive notifications on the Key app throughout the delivery process and as soon as the delivery is completed.
Get the Key by Amazon app
Download Lincoln Way
Is Key by Amazon In-Car delivery available in my city?
Lincoln In-Car Delivery is available to Prime members in select cities and surrounding areas. Check your eligibility.*
How do I get started with Key by Amazon In-car Delivery?
How do I know if my vehicle has Lincoln ConnectTM?
Lincoln Connect™ is an optional feature and will be listed on the window sticker as Lincoln Connect/SYNC Connect. Lincoln Connect™ is available on specific makes and models of Lincoln vehicles:
2019 model availability
Navigator
MKC
MKZ
Continental
Nautilus
2018 model availability
Navigator
MKC
MKZ
Continental
MKX
You can also download the Lincoln Way™ app, create an account and add your vehicle to check its eligibility. Once you have signed into the app, if you see the remote start and lock/unlock features in the Move Tab your vehicle is equipped with Lincoln Connect™.
When will my package be delivered?
As soon as the delivery is completed you receive a notification on your smartphone device letting you know that the package was successfully delivered to your vehicle.
What will happen if Amazon is unable to deliver my package to my vehicle?
If a vehicle can’t be reached or accessed at the time of in-car delivery, Amazon will reattempt the next day at the same address or can deliver to the building address provided.*
What if I still have questions about linking my Amazon Prime account with my Lincoln Way™ app?
Contact a Concierge in the Lincoln Way™ app for help. Learn more about the Lincoln Way™ app and Concierge support.
What if I still have questions on Key by Amazon?
For more frequently asked questions on In-Car Delivery, visit amazon.com/keyforcar.
Disclaimer: *Available feature on vehicles equipped with Lincoln Connect™. In-car delivery is available only to Amazon Prime Members in several US cities and surrounding areas. Check your eligibility here.