Lincoln is committed to providing our customers with top quality vehicles. We are equally committed to addressing potential issues and responding quickly for our customers.
We would like to provide you with information to help you understand how the Takata air bag recalls may affect your vehicle and what you should do if your vehicle is included in the recall.
Based on currently available technical data, the Lincoln Motor Company understands that the vehicles involved in the recent Takata recall are safe to drive while you are waiting for replacement parts. You should have the repair completed as soon as possible after you are notified that parts are available.
Below are frequently asked questions related to the Takata inflator safety recall. If you have additional questions, you can contact the our Customer Relationship Center in the U.S. at 1-866-436-7332 for the hearing impaired call 1-800-232-5952 (TDD) and in Canada at 1-888-222-7814 for the hearing impaired call 1-888-658-6805.
Takata determined that a defect related to motor vehicle safety may arise in some non-desiccated ammonium nitrate inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Testing and analyses conducted by Takata and by independent entities have found that there are wide differences in the time periods in which propellant degradation takes place. The propellant degradation varies in different climate zones, in different vehicle makes and models, and in different inflator and propellant configurations. If the propellant in the airbag inflator has degraded, a rupture in the inflator may occur if the airbag is inflated due to a crash. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death.
It is important to note that for vehicles that are part of the Takata recalls, the issue is the airbag inflator and not the actual airbag. The supplier for the airbag and airbag inflator can be different for the same vehicle; it’s also possible to have different suppliers for the driver and passenger side airbag inflators in your vehicle.
Vehicles recalled for passenger side inflators
2006 Lincoln Zephyr
2007-2011 Lincoln MKZ
2007-2010 Lincoln MKX
2006-2011 Mercury Milan
Click here on ‘safety recalls’ to visit our simple online tool to determine if your Lincoln or Mercury vehicle is included in any recall. Simply enter your vehicle’s 17-character identification number (VIN) to see any open safety, compliance or emissions recalls, including those that relate to Takata, as well as customer satisfaction programs. You can find your vehicle’s identification number (VIN) on a metal plate located on the lower portion of the instrument panel, just inside the windshield on the driver side. It is most easily viewed from outside the vehicle. Please refer to your owner’s guide for the specific location in your vehicle.
Based on currently available technical data, Ford Motor Company understands that the vehicles involved in the recent Takata recall are safe to drive while you are waiting for replacement parts. You should have the repair completed as soon as possible after you are notified that parts are available.
Both the National Highway Traffic Safety Administration (NHTSA) and Takata have indicated that the highest risk vehicles include older vehicles in areas with the most exposure to a combination of both high humidity and high temperature cycling. There are a number of different recalls related to Takata airbag inflators; in every case Ford Motor Company is working closely with NHTSA to prioritize vehicle repairs and is working closely with the Agency to ensure our customers are informed on the status of repair availability of their vehicles.
No. NHTSA estimates that frontal air bags saved 2,400 lives in 2014 alone. According to NHTSA, it is far more likely that, if you are involved in a crash, your air bag will perform properly and protect you than it will rupture and cause harm. An airbag that is purposely disabled has a 100-percent chance of failing to provide any protection in a crash.
If your vehicle is affected, you will receive a letter from Lincoln notifying you of the recall. When parts become available, we will notify you by mail that you should schedule an appointment with your dealer to have your vehicle serviced for the recall. If your vehicle experiences an issue in the meantime, you should contact your local dealership.
We have limited replacement inflators for vehicles included in Takata recalls in the highest risk areas, as an interim repair. Those inflators will need to be replaced again when a permanent repair is available. Development of a permanent repair is in process. We are working with our suppliers to expedite parts as quickly as possible.
The unprecedented volume and scope of the industry-wide Takata airbag inflator recalls have created unique replacement part challenges for all vehicle manufacturers and global part suppliers. At NHTSA’s request, Ford Motor Company issued safety recalls for vehicles with certain Takata inflators even though replacement inflators with a different propellant would not be available for months or even years while new inflators are being redesigned and manufactured.
Ford Motor Company is currently engaged in the complex and lengthy process of developing replacement non-ammonium nitrate-based airbag inflators from alternative suppliers. Airbag inflators are highly engineered and unique to each model and model year. In addition to the lengthy design and revalidation process, the scarcity of global production capacity from inflator suppliers is also contributing to the delay in global replacement part availability.
The repair procedure could differ depending on the vehicle. When you receive a letter alerting you that parts are available, the letter will describe the repair and provide a guideline of how long it will take. When you receive the letter, please contact your dealer to schedule a service appointment. At that time, your dealer will be able to tell you approximately how long the recall repair will take.
Ford Motor Company is not providing long-term loaner vehicles at this time. Lincoln dealers are committed to providing excellent customer service and may be able to provide loaner vehicles while the vehicle is being serviced on an as-needed basis, depending on vehicle availability and customer needs.
Ford Motor Company products currently in development will not be equipped with Takata airbag inflators that use ammonium nitrate.
It depends on your vehicle. If your vehicle received an interim repair, you will receive another notice from Lincoln when the permanent repair is available. It is important that you have the permanent repair completed when you are notified that parts are available.
There are several possibilities. First, you may have received an interim repair for the recall. If that is the case, you will receive another notice when the permanent repair is available. It is important to carefully read all safety recall notifications that you receive and contact the Customer Relationship Center if you have questions.
In other cases, your vehicle could be included in different recalls involving Takata airbag inflators, one for the driver side airbag inflator and another for the passenger side airbag inflator. Please check the letter you received to determine which recall(s) pertain to your vehicle.
You can also click here on ‘safety recalls’ to visit our simple online tool to determine if your Lincoln or Mercury vehicle is included in any recall. Simply enter your vehicle’s 17-character identification number (VIN) to see any open safety, compliance or emissions recalls, including those that relate to Takata, as well as customer satisfaction programs. You can find your vehicle’s identification number (VIN) on a metal plate located on the lower portion of the instrument panel, just inside the windshield on the driver side. It is most easily viewed from outside the vehicle. Please refer to your owner’s guide for the specific location in your vehicle.
If you have additional questions, you can contact our Customer Relationship Center in the U.S. at 1-866-436-7332 and in Canada at 1-800-565-3673.
For additional information, please visit NHTSA’s website dedicated to the Takata recall.
If you still have concerns, please contact a Lincoln recall representative.
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