Vehicle Health Report Service Discontinued – Frequently Asked Questions

On August 1, 2018, and consistent with the Terms & Conditions in the user agreement, the complimentary Vehicle Health Report service was discontinued for 2008 through 2016 Model Year vehicles equipped with SYNC®, SYNC with MyLincoln Touch, or SYNC with Voice-Activated Navigation. Owners that activated this feature were notified of this change via email in April of 2018 and may now receive Vehicle Health information through other means, such as visiting their preferred dealer.

For more information on this change and how it may have impacted you and your vehicle, please browse the frequently asked questions on this page.

If you aren’t sure which version of SYNC you have in your vehicle, you can find out which version of SYNC you have here.

What is the Vehicle Health Report service?

The Vehicle Health Report service was provided to Owners of 2008 – 2016 Model Year SYNC-equipped vehicles at no additional charge and provided a snapshot of various vehicle components such as oil life, mileage, and engine status.

Why was the Vehicle Health Report service discontinued?

The Vehicle Health Report relied on technology that is no longer being supported. While this technology was useful when the feature launched, it is no longer the best way to deliver vehicle health information to Owners. We will continue to focus efforts on new and improved technologies.

Who did this impact?

This change impacted Owners of a 2008 through 2016 Model Year vehicle with SYNC, SYNC with MyLincoln Touch, or SYNC with Voice-Activated Navigation. If you aren’t sure which version of SYNC you have in your vehicle, you can check here.

What actions do I need to take?

We recommend disabling any Automatic Reminders that you may have set up for running your Vehicle Health Report as these will continue to run.

Please do the following to disable this feature for SYNC:

1. Start your vehicle and put it in Park, not Accessory mode.
2. Press the Phone button. Phone menu displays.
3. Press the selection Arrows until Vehicle Health displays. Press OK.
4. Press the selection Arrows until User Preferences displays. Press OK.
5. Press the selection Arrows until Automatic Reports displays. Press OK.
6. Press the selection Arrows until Automatic Reports Off displays. Press OK.
7.Auto Reports Set Off displays to confirm your choice.

Please do the following to disable this feature for SYNC with Navigation:

1. Start your vehicle and put it in Park, not Accessory mode.
2. Press the Phone button. Phone menu displays.
3. Touch Settings.
4. Touch Advanced.
5. Touch Vehicle Health Report.
6. Touch Automatic Reports. The current setting is highlighted.
7. Touch Set Auto Reports Off.

Please do the following to disable this feature for SYNC with MyLincoln Touch:

1. Start your vehicle and put it in Park, not Accessory mode.
2. Touch Settings on the touchscreen to change your Vehicle Health report settings.
3. Touch Vehicle.
4. Touch Vehicle Health Report.
5. Touch Off for Automatic Reminders, touch your selection.

How does this impact Owners that use this feature?

The following are no longer available for use:

Vehicle Health information sent through the mobile phone associated with the service
Vehicle Health Reports sent through Email
Vehicle Health Reports available on this website
Asking SYNC to run a Vehicle Health Report
Automatic Reminders, which automatically remind you to run Vehicle Health Reports at periodic intervals

What will happen if I currently receive a discount from an automotive insurance carrier for having reported my mileage?

Unless notified otherwise by your insurance carrier, Lincoln will no longer provide odometer information to insurance companies through this complimentary service and your insurance discount could be impacted. Please contact your insurance company for specific details on how this impacts your premium.

What other ways can I obtain information about the health of my vehicle?

You can still obtain information on the health of your vehicle from your preferred dealer or via the Vehicle Report Card, provided your dealer has opted to share dealer inspection items from their system.